Privacy Policy

Last Updated: June 17, 2026

At Linda & Victoria Vancouver, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit our website, place an order, create an account, or interact with our customer support team.

By using our website and services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information:

Information You Provide Directly

  • Full name

  • Shipping address

  • Billing address

  • Email address

  • Phone number

  • Account information (if applicable)

  • Customer service communications

Order and Transaction Information

  • Products purchased

  • Order history

  • Transaction details

  • Payment confirmation information

Please note: Payment information is processed securely by our trusted payment providers and is never stored on our servers.

Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type and version

  • Device information

  • Operating system

  • Website usage data

  • Referring website information

  • Cookie and tracking information

2. How We Use Your Information

We use your personal information for the following purposes:

Order Fulfillment

  • Processing and confirming orders

  • Coordinating shipment and delivery

  • Providing order updates and tracking information

Customer Support

  • Responding to inquiries and support requests

  • Resolving disputes and service-related issues

Website Improvement

  • Analyzing website performance

  • Improving our products and services

  • Enhancing user experience

Fraud Prevention

  • Detecting and preventing fraudulent transactions

  • Protecting our customers and business from abuse and unauthorized activities

Marketing Communications

With your consent where required by law, we may send:

  • Promotional emails

  • Special offers

  • Product updates

  • Marketing campaigns

You may unsubscribe at any time using the link included in our emails.

3. Legal Basis for Processing

We process personal information based on one or more of the following legal grounds:

  • Performance of a contract (processing your order)

  • Compliance with legal obligations

  • Your consent (for example, marketing communications)

  • Legitimate business interests, including fraud prevention, website improvement, and customer service

4. Sharing Your Information

We only share your information when necessary to operate our business and provide our services.

Your information may be shared with:

Payment Providers

To securely process payments and protect against fraudulent transactions.

Shipping and Delivery Partners

To fulfill and deliver your orders.

Suppliers and Fulfillment Partners

As part of our business model, certain products may be shipped directly from our trusted suppliers. To process and fulfill your order, relevant shipping information may be shared with these suppliers.

Analytics and Marketing Providers

To help us understand website performance and improve our advertising efforts, subject to your cookie preferences where required.

We do not sell, rent, or trade your personal information to third parties.

Because some products may be shipped directly from international fulfillment partners, your information may be transferred outside your country of residence. In such cases, we implement reasonable safeguards to ensure your data remains protected.

5. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill the purposes outlined in this Privacy Policy

  • Comply with legal obligations

  • Resolve disputes

  • Enforce our agreements

Order and accounting records may be retained for up to seven (7) years or longer where required by applicable law.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Ensure website functionality

  • Improve user experience

  • Analyze website traffic

  • Support marketing and advertising activities

You may manage or disable cookies through your browser settings or our cookie consent tools where available.

For more information, please refer to our Cookie Policy.

7. Data Security

We implement appropriate technical and organizational security measures designed to protect your personal information against:

  • Unauthorized access

  • Accidental loss

  • Misuse

  • Disclosure

  • Alteration

All transactions are protected through secure SSL encryption technology.

While we take reasonable precautions, no method of transmission over the internet can be guaranteed to be completely secure.

8. Your Privacy Rights

Depending on your location and applicable laws, you may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your information

  • Restrict or object to certain processing activities

  • Withdraw consent at any time

  • Request a copy of your data (data portability)

To exercise any of these rights, please contact us using the details below.

If you are located within the European Economic Area (EEA), United Kingdom, or another jurisdiction with applicable privacy rights, you may also lodge a complaint with your local data protection authority.

9. Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of external websites. We encourage you to review their privacy policies before providing personal information.

10. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or operational needs.

Any updates will be posted on this page with a revised "Last Updated" date.

11. Contact Information

Linda & Victoria Vancouver

Email: info@lindavictoriavancouver.com

For any questions regarding this Privacy Policy or your personal information, please contact us using the email address above.