Terms & Conditions

Last Updated: June 17, 2026

These Terms & Conditions govern your use of the Linda & Victoria Vancouver website and all purchases made through our online store.

By accessing our website and placing an order, you agree to be bound by these Terms & Conditions, as well as our Privacy Policy, Return & Refund Policy, Shipping Policy, and any other policies published on our website.

If you do not agree with these terms, please refrain from using our website and services.

1. Company Information

Linda & Victoria Vancouver

Email: info@lindavictoriavancouver.com

Throughout these Terms & Conditions, the terms "we," "us," and "our" refer to Linda & Victoria Vancouver.

The terms "customer," "you," and "your" refer to the user or purchaser of our products and services.

2. Eligibility to Use Our Website

By using this website, you confirm that:

  • You are at least the age of majority in your country or province of residence.

  • You have the legal authority to enter into binding agreements.

  • All information provided during checkout is accurate and complete.

We reserve the right to refuse service, cancel orders, or restrict access to our website at our sole discretion.

3. Product Information

We make every effort to ensure that all product descriptions, images, sizing information, and pricing are accurate and up to date.

However:

  • Colors may vary slightly depending on screen settings and device displays.

  • Measurements may vary slightly due to manual production processes.

  • Product images are for illustrative purposes only.

  • Minor variations between images and actual products may occur.

We reserve the right to correct any errors, inaccuracies, or omissions at any time without prior notice.

4. Orders and Acceptance

When you place an order, you are making an offer to purchase the selected products.

An order is considered accepted only after:

  • Payment has been successfully received; and

  • A confirmation email has been sent.

We reserve the right to refuse, limit, or cancel any order for reasons including but not limited to:

  • Suspected fraud

  • Pricing errors

  • Product availability issues

  • Incorrect customer information

If an order is canceled after payment has been received, a full refund will be issued.

5. Pricing and Payments

All prices displayed on our website are shown in the applicable currency for your region.

We accept various secure payment methods which may include:

  • Visa

  • Mastercard

  • American Express

  • Apple Pay

  • Google Pay

  • Shop Pay

Available payment methods may vary by country and device.

Orders will not be processed until full payment has been successfully received.

6. Order Processing and Shipping

Processing Time

Orders are typically processed within 1–3 business days.

Shipping Time

After processing, delivery generally takes 5–15 business days, depending on destination, local carriers, customs procedures, and seasonal demand.

As part of our fulfillment model, certain products may be shipped directly from our trusted international suppliers.

While we strive to meet estimated delivery times, all shipping timelines are estimates and not guarantees.

We are not liable for delays caused by:

  • Customs inspections

  • Carrier disruptions

  • Severe weather conditions

  • Public holidays

  • High shipping volumes

  • Events beyond our reasonable control

7. Customs Duties and Import Charges

Depending on your country or region, customs duties, taxes, or import fees may apply.

Any such charges imposed by local authorities are the responsibility of the customer unless otherwise stated by applicable law.

8. Returns, Refunds, and Exchanges

All returns and refunds are governed by our separate Return & Refund Policy.

Customers must review that policy before making a purchase.

By placing an order, you acknowledge and accept the return conditions outlined therein.

9. Order Cancellations

Because orders are processed quickly, cancellation requests cannot always be accommodated.

If you wish to cancel an order, please contact us immediately at:

info@lindavictoriavancouver.com

If fulfillment has already begun, cancellation may no longer be possible.

In such cases, the order must follow the applicable return procedure after delivery.

10. Chargebacks and Payment Disputes

We encourage customers to contact our support team before initiating a chargeback or payment dispute.

Most issues can be resolved quickly through direct communication.

Submitting a chargeback while a legitimate customer service resolution is being offered may delay the resolution process.

11. Limitation of Liability

To the fullest extent permitted by applicable law:

Linda & Victoria Vancouver shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our products or services.

Our maximum liability for any claim shall never exceed the purchase price paid for the product giving rise to the claim.

Nothing in these Terms & Conditions excludes rights that cannot be legally excluded under applicable consumer protection laws.

12. Delivery Responsibility

Customers are responsible for providing accurate shipping information during checkout.

We are not responsible for:

  • Incorrect or incomplete addresses

  • Failed deliveries caused by customer-provided information

  • Packages marked as delivered by the shipping carrier

  • Delays caused by customs or local authorities

Customers should contact us within 24 hours of placing an order if address changes are required.

13. Intellectual Property

All content on this website, including but not limited to:

  • Logos

  • Brand names

  • Product descriptions

  • Website design

  • Images

  • Graphics

  • Videos

  • Text content

is the exclusive property of Linda & Victoria Vancouver and is protected by copyright, trademark, and intellectual property laws.

No content may be copied, reproduced, distributed, modified, or used without our prior written permission.

14. User Conduct

You agree not to:

  • Use our website for unlawful purposes

  • Violate applicable laws or regulations

  • Submit false information

  • Interfere with website security or functionality

  • Attempt unauthorized access to our systems

Violation of these terms may result in termination of access to our services.

15. Complaints and Customer Support

Customer satisfaction is important to us.

If you have a complaint regarding a product or service, please contact:

info@lindavictoriavancouver.com

When submitting a complaint, please include:

  • Your order number

  • A detailed description of the issue

  • Relevant photographs where applicable

We aim to respond to all customer inquiries within 5 business days.

16. Changes to These Terms

We reserve the right to update, modify, or replace these Terms & Conditions at any time.

Any changes become effective immediately upon publication on our website.

Customers are encouraged to review these Terms periodically.

17. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of canada, without regard to conflict of law principles.

Any disputes arising from these Terms shall be submitted to the competent courts of Canada, unless mandatory consumer protection laws provide otherwise.

18. Contact Information

Linda & Victoria Vancouver

Email: info@lindavictoriavancouver.com

For any questions regarding these Terms & Conditions, please contact our customer support team using the email address above.