Shipping & Delivery Policy

Last Updated: June 17, 2026

At Linda & Victoria Vancouver, we strive to ensure that every order is processed and delivered as efficiently as possible. Please review the information below regarding our shipping procedures, delivery estimates, and customer responsibilities.

If you have any questions about your shipment, please contact us at:

info@lindavictoriavancouver.com

1. Order Processing

All orders are processed within 1–3 business days after payment has been successfully received.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Please note that orders are not processed on weekends or public holidays.

During periods of high demand, processing times may occasionally be extended.

2. Delivery Times

After processing, estimated delivery times are generally:

Canada

5–15 business days

 

Delivery times are estimates only and may vary depending on:

  • Shipping destination

  • Customs clearance procedures

  • Carrier delays

  • Seasonal demand

  • Weather conditions

  • Public holidays

While we make every effort to deliver within the estimated timeframe, delivery dates cannot be guaranteed.

3. Fulfillment and Shipping Origin

To reduce unnecessary waste and support a more sustainable business model, certain products are shipped directly from our trusted international fulfillment partners.

This allows us to:

  • Reduce excess inventory

  • Minimize product waste

  • Offer a broader product selection

  • Maintain competitive pricing

Depending on the product and destination, orders may be shipped from international fulfillment facilities.

4. Shipping Costs

Free Shipping

We are pleased to offer Free Shipping on all orders.

There are no hidden shipping fees added at checkout.

Any applicable duties, taxes, or import charges imposed by local authorities remain the responsibility of the customer where required by law.

5. Order Tracking

Once your order has been shipped, you will receive tracking information via email.

Customers are responsible for monitoring the progress of their shipment using the tracking link provided.

Tracking updates may occasionally take several days to appear after dispatch, depending on the carrier.

If you have concerns regarding your shipment, please contact us before initiating a payment dispute or chargeback.

Email:

info@lindavictoriavancouver.com

Our support team will gladly investigate and assist whenever possible.

6. Delivery Responsibility

Customers are responsible for:

  • Providing accurate shipping information

  • Monitoring tracking updates

  • Collecting packages delivered to pickup locations when required by the carrier

If a package is redirected to a collection point by the carrier, it is the customer's responsibility to retrieve it within the carrier's specified timeframe.

Failure to collect a package may result in return shipping charges, storage fees, or other costs imposed by the carrier.

7. Delayed Shipments

Although most orders arrive within the estimated timeframe, delays can occasionally occur.

Common causes include:

  • Customs inspections

  • Carrier network disruptions

  • Severe weather conditions

  • Public holidays

  • High seasonal demand

Delays outside of our control do not automatically qualify for refunds, cancellations, or chargebacks.

We will always do our best to assist customers experiencing shipping delays.

8. Lost Packages

A package may be considered lost only after a reasonable investigation period has been completed with the shipping carrier.

If you believe your shipment has been lost, please contact us at:

info@lindavictoriavancouver.com

We will work with the carrier to determine the appropriate next steps.

9. Delivered Packages

Once tracking information confirms that a package has been successfully delivered to the shipping address provided during checkout, responsibility for receiving the package transfers to the customer.

Linda & Victoria Vancouver cannot be held responsible for:

  • Packages marked as delivered by the carrier

  • Theft after successful delivery

  • Delivery to the address provided by the customer

  • Incorrect or incomplete addresses entered during checkout

10. Address Changes

Customers should carefully review their shipping details before placing an order.

If an address correction is required, please contact us within 24 hours of placing your order.

Email:

info@lindavictoriavancouver.com

While we will make every effort to update shipping details, changes cannot be guaranteed once an order has entered processing.

11. Customs, Duties & Import Taxes

Depending on the destination country, customs duties, import taxes, or other government-imposed charges may apply.

These charges are determined by local authorities and are the responsibility of the customer.

Linda & Victoria Vancouver has no control over these fees and cannot predict their amount.

12. Customer Support

If you have any questions regarding your order, shipment, or delivery status, our customer support team is happy to assist.

Linda & Victoria Vancouver

Email: info@lindavictoriavancouver.com

We aim to respond to customer inquiries as quickly as possible and provide assistance throughout the shipping process.