Return & Refund Policy

Last Updated: June 17, 2026

At Linda & Victoria Vancouver, customer satisfaction is very important to us. If you are not completely satisfied with your purchase, we are here to help. Please read our Return & Refund Policy carefully before initiating a return.

If you have any questions, please contact us first at:

Email: info@lindavictoriavancouver.com

1. How Our Business Operates

Linda & Victoria Vancouver operates using a direct fulfillment model. To reduce unnecessary waste, lower storage costs, and minimize environmental impact, some products are shipped directly from our trusted international suppliers.

As a result, approved returns may need to be sent to our supplier's designated return facility rather than a local warehouse.

For this reason, customers must always contact us before returning any item.

2. Return Eligibility

You may request a return within 14 days of receiving your order.

To initiate a return request, please email:

info@lindavictoriavancouver.com

Your request must include:

  • Full name

  • Order number

  • Reason for the return

  • Clear photographs if the item is damaged, defective, or incorrect

Returns requested outside the return period may not be eligible for approval.

3. Conditions for Returns

To qualify for a return, items must:

  • Be unused and unworn

  • Be unwashed

  • Be free from damage caused by the customer

  • Be returned in their original condition

  • Include original tags and packaging where applicable

Items showing signs of use beyond normal inspection may be rejected.

We reserve the right to refuse returns that do not meet these requirements.

4. Non-Returnable Items

For hygiene, safety, and product integrity reasons, the following items may not be eligible for return unless defective or incorrect:

  • Intimate apparel

  • Swimwear

  • Earrings and certain jewelry products

  • Personal care products

  • Gift cards

  • Final sale or clearance items

Any exceptions are made solely at our discretion and in accordance with applicable consumer protection laws.

5. Return Shipping Costs

Unless the item arrives damaged, defective, or incorrect, return shipping costs are the responsibility of the customer.

Customers are responsible for:

  • Return shipping fees

  • International shipping costs

  • Customs fees or import charges, if applicable

We strongly recommend using a fully trackable shipping service.

Linda & Victoria Vancouver cannot be held responsible for returns lost in transit without valid tracking information.

6. Alternative Resolution Options

Because international returns can be expensive and time-consuming, we may offer alternative solutions when appropriate.

Depending on the situation, these solutions may include:

  • A partial refund

  • Store credit

  • A replacement item

  • A special discount on a future purchase

These solutions are evaluated individually and offered at our discretion.

We encourage customers to contact us before returning an item so we can find the most suitable resolution.

7. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 14 days of delivery.

Your email should include:

  • Your order number

  • A description of the issue

  • Clear photographs showing the problem

Send all information to:

info@lindavictoriavancouver.com

Once reviewed, we will work quickly to provide an appropriate solution, which may include a replacement, refund, store credit, or another suitable resolution.

8. Refund Process

Refunds are processed only after the returned item has been received and inspected.

Once approved, refunds will be issued to the original payment method used for the purchase.

Please allow up to 14 business days for the refund to appear, depending on your payment provider.

Original shipping costs are non-refundable unless required by applicable law or if the return results from our error.

9. Order Cancellations

Because orders are processed quickly after being placed, cancellation requests cannot always be guaranteed.

If you wish to cancel an order, please contact us as soon as possible at:

info@lindavictoriavancouver.com

If the order has already entered processing or fulfillment, cancellation may no longer be possible.

In such cases, the order will need to follow the standard return procedure after delivery.

10. Chargebacks and Payment Disputes

We encourage customers to contact us directly before initiating a chargeback or payment dispute.

Most concerns can be resolved quickly through our customer support team.

Opening a chargeback while a valid customer service resolution is in progress may delay the resolution process.

11. Delivery Responsibility

Once a shipment has been marked as delivered by the carrier to the address provided during checkout, responsibility for receiving the package transfers to the customer.

We are not responsible for:

  • Incorrect addresses entered during checkout

  • Packages delivered according to carrier tracking records

  • Delays caused by customs, weather conditions, or carrier disruptions

Customers are responsible for ensuring that all shipping information is accurate before completing their order.

12. Address Changes

If you notice an error in your shipping address, please contact us within 24 hours of placing your order.

While we will do our best to accommodate address changes, we cannot guarantee modifications once an order has entered processing.

For assistance, contact:

info@lindavictoriavancouver.com

13. Contact Information

Linda & Victoria Vancouver

Email: info@lindavictoriavancouver.com

Our customer support team is available to assist you with any questions regarding returns, refunds, exchanges, or order-related concerns.